Terms of Service
Article 1 Application of Terms
The "voxletter.com" Terms of Use (hereinafter referred to as "these Terms") apply between the service user and our company with respect to the use of services related to "voxletter.com" (hereinafter referred to as "the Service"), such as voice messages using the web service provided by ena partners Inc. (hereinafter referred to as "our company"). The user of this service (hereinafter referred to as "the customer") may use this service only if he/she agrees to these Terms.
Article 2 Regarding the Use of the Service
The customer may use our service in accordance with these Terms and the instructions in the Privacy Policy and User Guide established by our company. If the customer is a minor, parental consent is required to use our service.
Article 3 Scope and Changes to the Terms
1. These Terms shall apply to all matters related to the use of the Service operated by our company.
2. Our company may change these Terms without prior consent from the customer by disclosing the changes to the Terms of Use in advance on our web page (https://www.voxletter.com), and the customer shall be deemed to have agreed to this by using this service after the changes to the Terms.
3. We may announce such changes to you from time to time through other means provided by us, as necessary.
Article 4: Fees, payment methods, and non-cancellation
1. The fees and payment terms for this service shall be as set out in the "Price" section of our website (https://www.voxletter.com/about) unless otherwise agreed upon separately. However, you shall bear the cost of communication fees and the cost of computers and communication devices, etc., incurred by you in using this service.
2. Payment of fees for this service shall be made by credit card, convenience store, applepay, paypay, or paypal. Please check with your credit card issuer for the closing date of billing.
3. This service is a made-to-order service, and since we will begin processing your order promptly after receiving it, you shall not be able to cancel your application after it has been submitted.
4. In the event that a product related to this service is returned to us due to a customer's incorrect address or name, failure to receive the product at the delivery address, or other reasons not attributable to our company, our company will store the product for 14 days after receipt. If the customer does not request delivery (request for reshipment as defined in the following paragraph) during the storage period, our company will be relieved of the obligation to deliver the product. Even in this case, since this service is a made-to-order service, the customer will not be relieved of the obligation to pay the fee for this service.
5. In the event that a product related to this service is returned to us due to a customer's incorrect address or name, failure to receive the product at the delivery address, or other reasons not attributable to our company, and our company reships the product at the customer's request, the customer will bear the additional shipping and handling fees (1,000 yen (including consumption tax) per package) for the reshipment.
Article 5: Outsourcing
Our company may outsource part or all of this service to a third party. In this case, the Company will be responsible for the business operations of the subcontractor.
Article 6: Handling of Personal Information
The Company will handle your personal information appropriately in accordance with the "Privacy Policy" (https://www.voxletter.com/privacy-policy) posted separately, and you agree to this.
Article 7: Prohibited Acts
When using the Service, you must not engage in the following acts. 1. Using the services, information, and product information provided on this website for commercial or non-commercial purposes without obtaining prior consent from the Company
2. Any action that interferes with the operation of this service or that may cause other problems with this service
3. Using this service with a fraudulent credit card
4. Unauthorized acquisition or use of login IDs and passwords
5. Any action that infringes on the copyrights, trademarks, reputation, privacy, or other rights of other customers, third parties, or the Company, or any action that may cause inconvenience, disadvantage, or damage
6. Posting information that is contrary to the facts
7. Any action that violates public order and morals, or any other law or regulation, or any action that may cause such actions
8. Any action that falsifies information about the Company or this service, or information provided through this service
9. Any action that transmits or posts harmful computer programs to this service
10. Any action that the Company deems inappropriate, such as a violation of etiquette
11. Any action that the Company has announced as prohibited within the Service
12. Any other action that the Company deems inappropriate
Article 8 Exclusion of anti-social forces
1. You represent and warrant that you are not currently a member of an organized crime group, a member of an organized crime group, a person who has not been a member of an organized crime group for the past five years, a quasi-member of an organized crime group, a company related to an organized crime group, a corporate racketeer, a swindler pretending to be a social activist, a special intelligence violent group, or any other person equivalent thereto (hereinafter referred to as "anti-social forces"), and that you do not fall under any of the following items, and that you will not fall under any of the following items in the future.
2. Having a relationship deemed to give antisocial forces control over management
3. Having a relationship deemed to give antisocial forces substantial involvement in management
4. Having a relationship deemed to be an inappropriate use of antisocial forces, such as for the purpose of obtaining wrongful benefits for oneself or a third party, or for the purpose of causing damage to a third party
5. Having a relationship deemed to be involved in providing funds, etc., or convenience to antisocial forces
6. An officer or a person substantially involved in management has a relationship with antisocial forces that can be socially criticized
7. The customer promises not to engage in any of the following acts (hereinafter referred to as "antisocial acts"), either by himself or through a third party.
8. Violent demands
9. Unreasonable demands beyond legal responsibility
10. Threatening behavior or violence in relation to transactions
11. Spreading rumors, using fraudulent means, or using force to damage the credibility of the Company, other users, or other third parties, or to interfere with the business of the Company, other users, or other third parties
12. Any other acts equivalent to the preceding items
13. If a customer is an antisocial force, falls under any of the items in paragraph 1, or commits any of the acts in the preceding paragraph, the Company may immediately suspend the provision of the Service to the customer.
14. The Company represents and guarantees to the customer that the Company is not an antisocial force, does not fall under any of the items in paragraph 1, and will not commit antisocial acts. If the Company is an antisocial force, falls under any of the items in paragraph 1, or commits antisocial acts, the customer may immediately terminate the contract between the Company and the Company.
Article 9
1. The customer shall use the Service using the account and password set by the customer himself/herself.
2. Customers shall be entirely responsible for the use and management of their own accounts and passwords.
3. Customers shall be responsible for the use and management of their accounts and passwords at their own risk, and shall not transfer, lend, disclose or use them to third parties.
4. Customers shall immediately contact the Company if they find that their accounts or passwords have been used illegally by a third party.
Article 10
1. Customers shall be entirely responsible for the content of messages created by customers or images uploaded by customers, and the Company shall not be held responsible for such content.
2. Customers represent and guarantee that messages created by customers do not infringe on the copyrights, trademarks, reputation, privacy or other rights of third parties, and shall be entirely responsible in the event of any infringement of rights.
3. Customers shall not exercise copyrights, moral rights or other rights in messages created by the Company, other customers or recipients of messages, to the extent directly or indirectly related to the provision of this service (including use by recipients of messages).
4. You agree that the personal information contained in the message you create will be sent to the recipient of the message through this service and displayed to other customers who may send the message.
5. If the Company determines that the content of the message is inappropriate, it may be deleted without notice.
Article 11 E-mail
Based on the personal information registered by the customer, the Company may send e-mails, etc. on a regular or irregular basis for the purpose of introducing products and services of the Company or its affiliated companies, etc.
However, if the customer notifies the Company that they do not wish to receive e-mails, etc., the Company will stop sending e-mails, etc.
Article 12 Use of MP3 files
This service contains audio data that uses MP3 files. If the download of MP3 files is disabled in your browser, it may not function or display correctly. To use the service, please enable downloads in the browser settings screen.
Article 13 Access log
Cookies are used to improve user convenience, deliver advertisements, and obtain statistical data. In addition, this service may use technologies such as Cookies and JavaScript to obtain behavioral history from information provided at the time of member registration. However, cookies and behavioral history do not contain any personal information.
Article 14 Disclaimer
Even if this service is temporarily suspended, discontinued, or changed due to natural disasters or other technically unavoidable reasons of the company, the company shall not be liable for any damage, loss, disadvantage, etc. suffered directly or indirectly by the member as a result. The liability for damages borne by the company to the customer based on this service shall be limited to the order amount received by the company from the customer (the organizer of the voice message) in providing this service, regardless of the cause of the claim, unless there is any intention or gross negligence on the part of the company that is deemed to be intention.
If a customer causes any damage to other customers or third parties by using this service, the customer shall resolve the matter at his/her own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the company. In the unlikely event that the company suffers any damage, the customer shall compensate the company for the damage.
Article 15 Termination of the Service
The Company may terminate the Service or a part of the Service after giving a reasonable notice to the Member. If the Service is terminated after the notice of termination to the Member, the Service shall not be liable for any damages, losses, or other expenses incurred as a result of the termination.
Article 16 Copyright
All copyrights, trademarks, and other intellectual property rights related to the images, designs, etc. posted on the Site belong to the Company or other legitimate copyright holders, and the Customer shall not engage in any acts that infringe upon these rights.
Article 17 Good-faith Negotiations and Court of Agreed Jurisdiction
In the event of a dispute between the User and the Company in relation to the Service, the parties concerned shall negotiate in good faith.
In the event of a dispute regarding these Terms and Conditions, the parties concerned shall negotiate in good faith with each other.
In the event of a dispute regarding these Terms and Conditions, the parties concerned shall negotiate in good faith with each other in the Tokyo District Court or the Tokyo Summary Court.